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FAQ
Frequently Asked Questions and Answers
Do You Sell Genuine Vehicle Manufacturer Parts?
No, we don’t. All our parts are high-quality aftermarket OEM replacements of the original parts fitted to your vehicle. We guarantee perfect fitment and full compatibility.
Can You Fit The Parts For Me?
Unfortunately, we do not provide a fitting service. Please ensure you are confident and have the necessary skills/tools for replacing any parts on your vehicle, and if not sure, refer to your local garage for help.
How Long Does It Take To Deliver My Order?
We use Evri (The new Hermes) 2-3 working days delivery service for all our orders. Please allow up to 7 working days for delivery to accommodate any delays in processing and shipping the order. You can check your delivery status online using the tracking number provided.
Can I Collect My Order in Person?
We do not currently offer a collection service. All orders must be posted for tracking and security purposes.
What Payment Methods Do You Accept?
We accept payments from all major credit/debit card providers and you can securely pay via Paypal. Your personal details are protected using industry-leading standard SSL encryption. Any potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. Security checks are also made on all transactions to ensure the authenticity of each card payment.
How Can I Return A Part or Cancel My Order?
For all product returns and order cancellations, please refer to our Returns & Refunds policy page here.
Order Placed
You select desired parts and place an order through our website.
Processing
We confirm your order and verify payment information.
Picking
Your order is carefully picked in our warehouse and checked for accuracy.
Packing
All parts are securely packaged and prepared for dispatch.
Order Dispatch
Your order is collected by Hermes courier service and enters the shipping network.
Delivery
Parcel received within 2-3 working days at your chosen delivery address.